Yoto recalls batteries and plug adapters due to safety concerns

While the risk is considered low, the company stresses that replacing the battery is crucial to ensure the device remains safe for use.

How to check if your Yoto Mini is affected

Look for a serial number starting between 1FE–8FE on the base of your Yoto Mini. Devices sold from 2021 to 2023 are eligible for the battery replacement programme.

How to order a free replacement battery kit

You can request the kit via Yoto’s website, but delivery won’t start until 2025 when stock is available. Once shipped, you'll receive instructions for safe battery replacement.

For safe disposal, lithium-ion batteries must not be thrown in household waste. Yoto advises customers to use local waste disposal sites that accept lithium-ion batteries. Check the UK Government website for information on proper disposal.

UK plug adaptor recall for Yoto Player 2nd Generation

A separate issue affects certain Yoto Player 2nd Generation plug adaptors, supplied in the UK and Ireland between September 2021 and May 2023. A rare defect can cause the adaptor to break when removed from the socket, potentially exposing live pins.

Yoto reports three incidents but has not recorded any injuries. This issue only applies to a specific subset of chargers with interchangeable UK and EU adaptor pins.

How do I know if my 2nd generation charger is affected?

If you own a Yoto Player 2nd Generation manufactured and sold between 2021 and 2023, follow these steps to check if your charger is affected:

• Interchangeable Type G pin: Check if your charger uses a three-pronged UK Type G pin that can be removed and replaced.
• Yoto logo: Look for the Yoto logo on the front of the charger.
• Mass Power icon: Inspect the rating plate on the charger for the Mass Power icon and logo.

You can compare your charger to the images below. The affected product is circled in red.

How to order a free replacement plug adaptor

1. Visit Yoto’s website and log in using the email tied to your Yoto Player.
2. Add the replacement Type G pin to your basket.
3. Use the code sent to you via email or app for a 100% discount at checkout.

Replacements will ship by January 2025, with delivery taking 4-6 weeks. Instructions for swapping the adaptor pin will be included, and a video guide is available online.

Where can I find the discount code to order my free replacement pin?

If your charger is affected, the Yoto account holder will receive a discount code via email or through a notification in the Yoto App. Use this code to order your free replacement pin from the Yoto website.

If you haven’t received the email or app notification but believe your charger is affected, take the following steps:

1. Email hello@yotoplay.com with photos of both the front and back of your charger.
2. Include your Registration Code and Serial Number in the email.
3. The Yoto team will verify your request and provide the necessary details for obtaining your replacement.

Upgrade options for affected customers

If you own an impacted Yoto Player, the company is offering a 25% discount on the new Yoto Player (3rd Generation) or the Player with an Adventure Jacket bundle. Contact Yoto’s customer service team to get your unique discount code after registering for a replacement adaptor.

If you’re affected, visit Yoto’s official recall page to resolve these issues and continue using your device safely.

For more information, reach out to Yoto at hello@yotoplay.com.

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